Effective date: June 8, 2026
Refund Policy
This policy gives early customers a clear path if the overlay cannot work for them after reasonable setup troubleshooting.
First purchase
If you are a first-time paid customer and SteadySay cannot be made usable after reasonable setup troubleshooting, you may request a refund within 7 days of the first purchase.
Renewals
Renewal payments are generally non-refundable once a new billing period begins, except where required by law or where we determine a refund is appropriate for a billing error or service issue.
Cancellations
You can cancel future renewals through the hosted billing portal where available. Canceling stops future charges but does not automatically refund the current billing period.
Request a refund
Email support@steadysay.com with the account email, purchase date, operating system, and a short explanation of the issue. Do not include sensitive interview content.
Refunds are processed back to the original payment method when possible.