SteadySay

Effective date: June 8, 2026

Support that starts with useful details.

If the overlay cannot sign in, hear audio, read screen context, or open billing, send the details below so support can help without asking for sensitive interview content.

Quick fixes

  • Confirm you are signed in. The app intentionally locks behind the login panel when no valid token is available.
  • Open Settings, select Account and Sync, then choose Refresh Plan if credits or plan details look stale.
  • Run setup again from Settings if microphone, screen, or API checks fail.
  • Confirm your API host is correct if you are testing against a staging backend.
  • Restart the overlay after granting macOS microphone, screen recording, or system audio permissions.

Install, update, and uninstall

Use the SteadySay download center. It enables a link only when a current signed release URL is present; if the private beta is unavailable, ask support instead of using an unverified installer. Published builds update through SteadySay's hosted release feed.

  • macOS install: open the DMG, drag SteadySay into Applications, then launch it from Applications.
  • Windows install: run the SteadySay Setup installer. It installs for the current user, creates shortcuts, and does not require administrator access.
  • Updates: SteadySay checks for updates when it starts and while it is running. When an update is ready, choose Restart Now or let it install when the app quits.
  • macOS uninstall: quit SteadySay, then move SteadySay from Applications to Trash.
  • Windows uninstall: open Windows Settings, Apps, Installed apps, then uninstall SteadySay.
  • Synced sessions: deleting the app does not delete cloud records. Use Sessions in your account or the in-app privacy controls to delete them. Removing local app data separately clears protected authentication and device settings, any completed-session pending-write data, and optional device-only meeting recordings.

Permissions

SteadySay may need microphone and screen recording permissions depending on the capture mode you use. On macOS, open System Settings, then Privacy and Security, then grant access for SteadySay. On Windows, confirm microphone privacy settings allow desktop apps to use the microphone.

If system audio is unavailable on macOS, follow the in-app setup guidance for your macOS version, confirm Screen and System Audio Recording access where requested, then quit and relaunch SteadySay before testing again.

Billing

Checkout and subscription management should happen through hosted payment-provider pages. Open the desktop account panel and choose an interview time pack, a meeting subscription, or Manage Billing. If a billing portal link fails, include your account email and the time of the failed attempt in your support email.

For payment, refund, invoice, or tax questions, email billing@steadysay.com.

Official contacts

Use SteadySay domain addresses for customer communication. Do not send support requests to personal founder emails or unrelated company addresses.

Diagnostics

The app writes crash details to crash-log.txt in its compatibility user-data directory. The folder keeps the legacy SteadySay identifier so updates do not lose existing data:

  • macOS: ~/Library/Application Support/SteadySay/crash-log.txt
  • Windows: %APPDATA%\SteadySay\crash-log.txt
  • Local development: interview-prep-coach-overlay-dev/crash-log.txt under your app data directory.

Do not send raw interview transcripts, resumes, or job documents unless support explicitly asks and you are comfortable sharing them.

Privacy-safe support

Support can usually debug with app version, OS version, configured API host, plan state, capture mode, and redacted error messages. Download hosted account data from the signed-in portal. For account deletion, use the account email associated with the subscription so billing and retention requirements can be handled safely.

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